30 DAY FREE RETURNS & EXCHANGES

All OBO Direct purchases can be returned at no cost with the following criteria:

• Returned within 30 days of receiving your purchase
• Unworn and unused
• In the original product packaging
• In a resaleable condition
• Item(s) were not marked "Seconds" at the time of purchase, unless faulty

How to submit a return request

Click the profile icon in the store's menu (https://obodirect.co.nz/account)

1.       1. Log in to your account:

a.       In the "Email" field, enter your email address, and then click "Continue"

b.      In your email account, open the email sent from our store and copy the six-  digit verification code included in the email.

c.       Go back to the online store, and then enter a six-digit verification code.

2.       Click "Request return" for the order that you want to submit the return for.

3.       If your order has more than one item, then select the items that you want to return.

4.       Select a return reason and add a note for the store.

5.       Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund or exchange. 

Refunds will be processed via the original method of payment and can take up to 10 working days to appear in your account, however they are usually much faster.

If you have any questions regarding or during the return process, please just send us an email contact@obo.co.nz we are always happy to help!